Find here answer for the most common questions about Frosty Boy Frozen Yoghurt

If you think you product doesn’t taste or look right, please follow these steps:

1. Make sure you are following the Cleaning and Sanitising procedure. See Cleaning and sanitising procedure.
2. Check you are following the recommended storage steps. See Can I store pre-prepared soft serve / frozen yoghurt mix?
3. Check you have followed the mixing instructions for your product. Please refer to the product website / mixing instructions tab. Click here to select product.
4. If you have completed the previous three steps and still haven’t found the possible cause of your problem, please record the following details from your product package: date of manufacture, best-before date, lot/batch code, time and product code
5. Contact your Frosty Boy distributor or Business Development Manager and provide them with those details and an explanation of why you think your product is subnormal.

When looked after properly, our frozen yoghurt machines don’t require scheduled maintenance. However, there are a few steps you need to ensure that the machine is kept in good, working order and to extend the life of your equipment.

 • Clean and lubricate the machine as by the manufacturer’s instructions. See Cleaning and sanitising procedure.
• Replace ‘wear items’, such as O-rings, seals and scraper blades, as directed in the User’s Guide of your machine’s model.
• Allow enough air circulation as per instructed in the User’s Guide of your machine’s model.
The cleaning and sanitising procedure that you need to perform in your machine will depend on your machine’s manufacturer and model. Always follow your local health code and the manufacturer’s recommendations.

You can find this information on the User’s Guide of your machine model or there might be a Cleaning Quick Reference Guide for your specific machine model.

To access these documents, please visit and select your machine’s model and then select: resources.